Pluto Pets

Avoid plutopets.com

Avoid plutopets.com total scam

I had an extremely poor experience with plutopets. Despite sending numerous emails, I never received a response from their customer service team.

When I tried to cancel my subscription, I was told it could only be done through their website by logging into my account. Unfortunately, the cancellation process on the website did not work either.

After multiple failed attempts to contact them and cancel my subscription, the only way I could stop the charges was by blocking them through my credit card provider.

Based on my experience, this company appears completely untrustworthy. I would strongly recommend staying away and warning others before they sign up.

I am currently in dispute with this company. I ordered chews on a one-off (not subscription) basis.

The money was taken from my account; however, the chews never arrived. They then charged me again, and now today, a further pending amount is shown on my statement. I contacted my bank to inform them of this scam and am awaiting them to take the necessary action to resolve it. Could anyone please advise as to how long these unsolicited payments are taken from your accounts?



As I'm sure most people who are unfortunate enough to do business with this company are aware, their customer service is non-existent—save for one response from an employee named ***.

As such, I embarked upon my own research as to who the CEO of Plutopets is—it is one ***, who is on LinkedIn, and I have contacted him today in order to obtain satisfaction. It may or may not work, but at least it will be seen by his business associates and hopefully shame him into resolving my issue.

Accepted free trial and found I was committed to buying three more full price orders and import tax which was never mentioned. They say you have an account but it is not with them it is with Shop payment and customer help non existent.

Please do not send an additional request or email to us.

Any email sent to this address will not be responded to. Any request after this acknowledgement will reset your place in line for our customer service queue.

We made managing your subscriptions easy.

To pause, skip or cancel, log into your account and select the cancelation option. Replying to any emails & saying "cancel" will not apply.

Bought this for one of my dogs. She isn't picky at all, but she smells these and walks away.

I tried my other dogs, and they do the same thing. I broke it up and put it in their food, and they smelled their food and wouldn't eat. I would put their food in the fridge and try again, and nothing. After 2 days, I had to dump it and just give them their food without the chews, so as not to waste it.

I tried giving it to neighbors' dogs, and they smell it and won't eat it. So now I have a container of chews that no dog around me will eat, and there are a lot in the entire complex—maybe 30 dogs I'm around, about 14 daily. For a couple of days, I tried, and nope, they still won't eat it. But their return policy says if it's open, I can't return it, but it also says if I'm unhappy, I can request a refund.

How does that work?

How will I know if I'm unhappy with the product if I can't open it and try it? I will never recommend this product or company.

I'm writing to share my experience with Pluto Pets (owned by Dog Science LLC) so other consumers are aware before purchasing. In July 2025, Pluto Pets sent me a duplicate shipment by mistake.

Their customer service confirmed the error and instructed me to return the product so they could issue a full refund. I followed their directions exactly and returned the items using the shipping label they provided. After that, I received several emails from their representative confirming that the refund had been processed and would be issued within a few days. I was also told explicitly that the restocking fee would be refunded as promised.

However, despite those written assurances, Pluto Pets only issued a partial refund and withheld 35% as a restocking fee. This fee was never disclosed at any point before or during the return process, not in their emails, nor in the return instructions they sent. I did not initiate this return voluntarily; it was done at their request to correct their own fulfillment mistake. When I raised this issue again, Pluto Pets admitted that their earlier language was unclear but refused to correct the refund, citing a blanket policy after the fact.

Retaining both the returned product and a portion of payment under those circumstances is unethical and misleading.

For anyone considering doing business with this company, I strongly advise caution. Their current BBB rating is F, Trustpilot score is 1.9/5, and ScamDoc trust score is only 45%, which appears consistent with my experience.